Help & advice

Delivery & returns

Almost everything we send, particularly the reading glasses, goes by Royal Mail as a small parcel in a box or padded envelope, so it won't necessarily fit through your letterbox.

Free UK deliveryOn orders of £50 or more
Sent by Royal MailUsually 2–3 days by Second Class
14-day returnsExchange or refund, no fuss

Delivery

All prices are for UK delivery and are shown again at checkout.

Standard
Royal Mail Second Class

£3.99

Our standard service. Please allow 2–3 days.
Free over £50
Royal Mail First Class

£4.99

FREE on UK orders of £50 or more (before delivery).
Tracked
UK Special Delivery

£9.99

Tracked, signature required. Up to 1kg.
UK Courier

£12.99

2–3 days, signature required.

Good to know

Our standard service is Royal Mail Second Class, and 2–3 days should be allowed for delivery, although this can't always be guaranteed since Royal Mail changed its service in July 2025.
Please allow extra time at busy periods, such as the run-up to Christmas and bank holidays.
If something is out of stock, we'll let you know by email or phone, and you can choose to wait for it or withdraw from the purchase.
We can't process claims for goods lost in the post until 15 working days after despatch.

Sending overseas

Because of the extra paperwork involved in sending goods overseas since Brexit, we're not currently offering overseas delivery for reading glasses, sunreaders, speciality specs and spec accessories.

For anything else, prices and duties are worked out case by case. Please give us a ring on 0345 873 4700 and we'll happily help.

Returns & exchanges

Of course we want you to be completely happy with your purchases, but we appreciate you might occasionally want to return something for an exchange or refund. You can return items within 14 days of receiving your order. Unless we sent you the wrong item or it's faulty, the cost of posting it back to us is yours.

Let us know

Tell us within 14 days of receiving your order. Use the returns form enclosed in every parcel and let us know why you're returning it. Lost the form? Just ask for another.
Pack it up

Items should be in a saleable condition and, if possible, in their original packaging. Please pack them securely so they reach us safely.
Get proof of posting

Ask the post office for a stamped certificate of posting and keep it safe. Goods lost in transit can't be treated as returned.
Refund or exchange

We'll refund you or send your exchange. Exchanges are sent with no further delivery charge, and we'll be in touch about any difference in price.

Faulty items

We make every effort to make sure items reach you in perfect condition. In the unlikely event something is faulty, we'll process an exchange or refund within ten days and refund your return postage.

If you find a fault after the 14-day return period, please get in touch for advice. We'll need proof of the date of purchase.

Care instructions come with every pair of specs. We can't offer refunds or replacements where a fault is due to misuse or excessive wear and tear.